Worked backwards from the target, the same way the 2026 roadmap was built, using Heswall's own 2026 actual rates for every step: retention, viewings per sale, cancellations, conversion and average fees.
Each step is the one before it divided by a 2026 actual rate. Change any rate in the Excel model and the whole chain re-flows.
Heswall's 2026 actual conversion from listing to sale and its average exchange fee both run ahead of the 2026 plan, so the 2027 roadmap asks for 7% more exchange fees on 7% fewer listings. Valuations booked barely move because the valuation cancel rate has run at 18% against a planned 11%.
Phased using the shape of the 2026 roadmap, so the spring carries more than December. Switch to cumulative to see the running totals; December is the year.
Calculated from the 2026 monthly figures. On the actual side they reproduce the dashboard's own panel figures exactly, which is how the transcription was checked. The 2027 column is what the model uses, and every one is editable in the Excel file.
The two screenshots, transcribed. Each cell shows actual then roadmap, coloured the way the dashboard colours them. October is 1 to 8 October only.